We want to make sure you love our products and quality is guaranteed. 

If there is a print error or visible quality issue in our apparel or accessory products, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Because our apparel and accessory products are made to order, we do not accept general returns or sizing-related returns.

If your hot sauce bottle is broken when you receive it, we’ll take care of it.  

Please read below for more details:

Cancellations

All of our apparel and accessory products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production

Once your apparel or accessory order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.

If you wish to cancel or amend your hot sauce or food product order, please use the link provided in your confirmation email. You can edit your order at any time before it is shipped.  

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

WE WILL ONLY ACCEPT RETURNS FOR DEFECTIVE APPAREL & ACCESSORY PRODUCTS WITHIN 30 DAYS OF THE PURCHASE DATE. WE WILL ISSUE YOU A FULL REFUND FOR ALL RETURNS AND WILL PAY FOR THE RETURN SHIPPING OF ANY RETURN IF SUCH SHIPPING IS REQUIRED. WE WILL NOT ACCEPT ANY RETURNS OF, NOR ISSUE ANY REFUNDS FOR, ANY PRODUCTS THAT ARE NOT DEFECTIVE.

FOR SAFETY, WE ALSO DO NOT ACCEPT ANY RETURNS ON HOT SAUCE OR OTHER FOOD PRODUCTS.

IF YOUR HOT SAUCE BOTTLE IS BROKEN WHEN YOU RECEIVE IT, PLEASE CONTACT US WITH YOUR ORDER CONFIRMATION NUMBER AND A PHOTO OF THE BROKEN BOTTLE IN ITS PACKAGING. 

Although every single bottle is meticulously packed and shipped with the utmost attention and care to ensure safe delivery, the nature of shipping glass bottles occasionally poses a risk of breakage.

IF FOR ANY REASON THE “BEST BEFORE” DATE IS LESS THAN 45 DAYS FROM WHEN YOU RECEIVE IT, PLEASE CONTACT US WITH YOUR ORDER CONFIRMATION NUMBER AND A CLEAR PHOTO OF THE BOTTLE INCLUDING THE “BEST USE” DATE.

In either situation, rest assured that we are committed to promptly providing you with a replacement, guaranteeing your satisfaction and ensuring that you can enjoy our product.

Refunds policy

PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.